As you may or may not know, The Job Connection is a hiring agency here in the lovely city of El Paso that helps many people and companies with job recruitment. Here at The Job Connection, we provide job recruitment to many call centers in the city limits who need new agents or new management. Call centers can provide lots of great opportunities to lots of people if they have the drive and motivation to succeed. Whether the position is temporary or you’re in it for the long haul, a call center can teach you plenty of new skills that you can carry with you for the rest of your life.
Everyone needs good communication skills no matter what they end up doing with their lives. Working at a call center can really help you better communicate with those around you. At a call center, you would either have to answer calls or make the calls yourself, and that means you have to talk to a lot of people. Talking to people is most likely the main component of your job at a place like a call center. Talking to customers only over the phone requires a lot of clarity on both ends but especially yours.
Everything you say needs to be heard by the customers with absolute clarity, and many of them would not like it if you had to often repeat yourself. It is also challenging to communicate exclusively over the phone when there is no face to face connection. Facial expressions and body language can go a long way when talking with someone in person, and that can sometimes be taken for granted. When just speaking over the phone, you need to speak clearly, at the right pace, and with the proper tone of voice with each individual customer in order to properly get your message across. You need to tailor each interaction to each individual person that you communicate with, and at a call center, there will be many.
Working over the phone and with dozens of customers and callers a day requires plenty of organization. You need to work incredibly fast and incredibly efficient. Your job is to give out a lot of information quickly and accurately, which means you need to keep track of a lot of different things, all at once. Keeping track of what you need to say and what you have already said, especially when you have to say so much, is a lot more challenging than a lot of people might think.
This isn’t just about organizing what’s in front of you; it’s also about organizing what’s going on inside your brain and keeping track of everything you need to say and do, often at the same time. It is keeping track of the caller or customer and anticipating their wants and needs. Sometimes you may need to find answers that aren’t already at the top of your head, and you may need to even get a little more creative to solve problems. You need to know about the company, company products, protocols, how to address the customer, and simply how to use the phone. There are a lot more components to juggle around than many people realize when working at a call center, but these skills can be used in everyday life and can help you work smarter not harder.
While finding employment at a call center can be a fantastic opportunity, it is at many times a rather thankless job. You meet and have conversations with all kinds of people and they are not always kind. Granted, not every person you talk to will be impatient and rude, but you are practically guaranteed to come across people who will try to push your buttons just because they think they can. Most interactions probably won’t be so grueling to go through, but there will be plenty of customers who will really test your patience. You have to continue to be polite and courteous to them despite that. You will probably get yelled at and called ridiculous names, and unfortunately, you will just have to deal with it until they hang up.
With all this being said, not every call will be like this. There will be lots of people who will just be grateful that someone is helping them ad doing such a great job at it, so it’s really important to not let all those rude people get to you and ruin your day. You will still need to assist other customers once the rude ones hang up, and you can’t let a past experience dictate a new one. This will definitely teach you patience and understanding, which can be carried over to many other aspects of your life.
Working at a call center either as an agent or a manager can give you lots of experience and help you gain lots of new skills. It may not be perfect all the time, but it will definitely teach you plenty. Here at The Job Connection, we can help you find your new career at a call center if it seems like something you may be interested in, so don’t be afraid to reach out to us.